Fair and transparent refund terms for our educational services
Last Updated: October 3, 2025
At KidCube Global, we are committed to providing exceptional educational services and ensuring our families feel confident in their investment. This Refund Policy outlines our fair and transparent approach to refunds, designed to protect both our students' interests and the sustainability of our educational programs.
We understand that circumstances can change, and we strive to work with families to find solutions that support continued learning. Our refund policy is designed to be fair while acknowledging the resources invested in providing high-quality educational services.
💡 We encourage families to try our trial sessions before enrolling to ensure our programs meet your expectations.
Administrative costs incurred for account setup and initial assessments
Complimentary sessions provided for evaluation purposes
Educational services already delivered cannot be returned
Worksheets and resources accessed remain with the student
Requests made after program completion or specified deadlines
Third-party transaction fees are non-recoverable
If you're not satisfied with our service quality within the first 3 sessions, we'll work with you to address concerns or provide a full refund.
We guarantee measurable learning progress within 8 weeks of regular participation, or we'll provide additional sessions at no extra cost.
If technical issues on our end prevent more than 2 sessions in a month, affected sessions will be refunded or rescheduled at your preference.
If we need to change your instructor mid-program without your consent, you can receive a full refund for remaining sessions.
Email us or use WhatsApp to initiate your refund request
Share your enrollment details and reason for refund request
Our team reviews your request and determines eligibility
Approved refunds are processed to your original payment method
Include: Student name, enrollment ID, refund reason
Quick response for urgent refund requests
Before requesting a refund, consider these alternative solutions that may better meet your needs:
Switch to a different program that better fits your needs
Pause your program temporarily due to personal circumstances
Modify session times or frequency to better suit your schedule
Our customer success team is always ready to work with you to find solutions that support your child's learning journey.